Refund & Return Policy

At Pooja Engineering , we value customer satisfaction and strive to provide reliable embroidery machines and customer support. This Refund & Return Policy outlines the conditions under which products may be returned, replaced, or refunded, subject to our company policies and applicable consumer protection laws.

1. Eligibility for Returns

FiyaPlus embroidery machines are specialized products. Return requests may be reviewed on a case-by-case basis, subject to the applicable company policy and consumer protection laws.

Customers should contact FiyaPlus within 7 days of receiving the machine if they identify a manufacturing defect, receive an incorrect product, or notice damage during shipping. Please provide the order details, invoice, and supporting photographs or videos where applicable.

Any return or replacement request will be assessed based on the nature of the issue, product condition, and applicable legal requirements.

2. Non-Returnable Items

Returns may not be accepted for the following, subject to applicable law:

Customized or specially configured machines manufactured or supplied according to customer requirements.
Products damaged due to misuse, negligence, unauthorized repairs, or improper handling.
Machines that have been modified or used beyond reasonable inspection, except where a return, replacement, or other remedy is required by applicable law.

Warranty claims for manufacturing defects will be handled according to the applicable FiyaPlus warranty policy.

3. Refund Process

Once a return request is approved and the returned product, where applicable, has been received and inspected, FiyaPlus will inform the customer of the outcome.

If a refund is approved, it will be processed through the original payment method or another mutually agreed method, subject to applicable requirements. The expected processing timeline will be communicated to the customer after approval.

The availability and amount of any refund will depend on the circumstances of the request, the applicable policy, and relevant consumer protection laws.

4. Return Shipping

Return transportation costs will generally be the customer’s responsibility unless the return relates to a verified manufacturing defect, an incorrect item supplied, or shipping damage attributable to the delivery process. The applicable arrangements will be communicated before the return is initiated.

Customers should use suitable packaging and a trackable transport service for approved returns. Because embroidery machines are heavy and specialized equipment, return shipping arrangements should be confirmed with FiyaPlus in advance.

5. Cancellation Policy

Customers may request order cancellation before dispatch by contacting FiyaPlus. Cancellation requests will be reviewed based on the order status and any applicable terms.

Once an order has been dispatched, cancellation may not be available. Customers should contact FiyaPlus to discuss the available options, subject to the applicable return policy and consumer protection laws.

6. Contact Us

For return requests, refund enquiries, order cancellations, or assistance with this policy, please contact FiyaPlus using the official contact details provided on our website.